Privacy Policy

Who we are

EZ Home Tour is made by EZ Home Tour LLC, a Missouri limited liability company ("we", "us"). This policy covers the ezhometour.com website, the EZ Home Tour app for Windows and Mac, and the services the app talks to (sign-in, updates, downloads and feedback).

What we collect

• Your email address. You give it at checkout. It's your account: we email your 6-digit sign-in codes to it, and it's how we match you to your purchase.
• Your purchase. What you bought and when, so the app knows what to unlock. Payment is handled by Stripe; we never see or store your card details.
• The computers you sign in on. You can be signed in on up to two computers at once. For each one we keep the computer's name, when it was last used and a sign-in token, so you can see and remove computers from your account.
• Feedback you send from the app. Your message, the email you send it from, the app version, your Windows version and your screen size. It's saved and emailed to our support inbox so we can reply.
• Update and download requests. When the app checks for updates, or you download the installer, our servers receive the usual details of a web request, such as your IP address and the time.
• Messages you send us. If you email support, we keep that conversation.

The website uses no cookies, no analytics and no advertising trackers, and it loads nothing from other companies' servers. After checkout, the welcome page uses the order number Stripe gives it to look up your order and show your download.

What we don't collect

Your footage, photos, music, finished videos and listing details stay on your computer. The app works on them locally, and we don't upload them to our servers. We don't collect your card number, and we don't track what you do inside the app.

Your Claude and CapCut accounts

EZ Home Tour does its editing through your own Claude account from Anthropic, and builds your editable drafts in CapCut. When the app works on a project, Claude may receive the parts of your footage, photos and listing details it needs to do the job. That happens under your account with Anthropic, and Anthropic's own terms and privacy policy apply to it. CapCut's terms and privacy policy apply to what you do in CapCut. We don't receive or control that data.

How we use it

• To sign you in and unlock what you bought.
• To deliver updates and downloads.
• To answer your questions and feedback, and to fix problems you report.
• To email you about your account, your purchase and important changes to the app.
• To prevent abuse, such as sharing one account across many computers.
• To meet legal, tax and accounting requirements.

We don't use your information for advertising, and we don't build profiles of you.

Who we share it with

We don't sell your personal information or share it for advertising. We use a few service providers to run EZ Home Tour, and each one only gets what it needs:

• Stripe processes your payment and sells EZ Home Tour on our behalf. Stripe's privacy policy covers what you give it at checkout.
• Cloudflare hosts the website and the servers behind sign-in, updates, downloads and your account records.
• Postmark sends our emails, such as sign-in codes and replies to your feedback.

We may also share information if the law requires it, to protect our rights or someone's safety, or as part of a sale or transfer of the business. If that happens, this policy still covers your information.

How long we keep it

We keep your account information until you ask us to delete it. Sign-in codes and sign-in tokens expire on their own. Stripe may keep its own payment records for as long as the law requires.

Your choices

Email support@ezhometour.com to see the information we have about you, correct it, or have it deleted. We'll confirm the request comes from your email address first. Deleting your account also removes your access to the app, because your email is how the app knows you bought it.

You can sign a computer out of your account at any time from the app.

Security

Everything between the app, the website and our servers travels over encrypted connections. Sign-in uses one-time codes instead of passwords, and updates are checked before they install. No system is perfectly secure, but we work to protect your information and will tell you if a breach affects it.

Children

EZ Home Tour is for adults. You must be 18 or older to buy or use it, and we don't knowingly collect information from anyone under 18. If you think we have, email us and we'll delete it.

Changes

If we change this policy, we'll post the new version here with a new effective date. If the change is significant, we'll also email you.

Contact us

EZ Home Tour LLC, Missouri. Email support@ezhometour.com.